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Privacy Policy

This Privacy Policy outlines how WIZ ADVENTUIRE SDN. BHD. (“WIZ ADVENTURE,” “we,” “our,” or “us”) collects, uses, discloses, and protects your personal data in accordance with the Personal Data Protection Act (PDPA) of Malaysia. By using our website and services, you consent to the practices described in this policy.

Collection of Personal Data

We collect personal data when you:

  • Make travel bookings or inquiries.
  • Subscribe to our newsletter or request information.
  • Contact us via email, phone, or WhatsApp.
  • Interact with our website or social media platforms.

The types of personal data we collect may include:

  • Full name
  • Email address
  • Phone number
  • Mailing address
  • Travel preferences and history
  • Payment and transaction details (processed securely by third-party providers)
 
Use of Personal Data

We use your personal data to:

  • Provide and manage travel services including bookings, payments, and arrangements.
  • Respond to inquiries and customer support requests.
  • Send you travel updates, promotional offers, and newsletters (only if consented).
  • Improve our website, services, and customer experience.
  • Comply with legal or regulatory requirements.
 
Disclosure of Personal Data

We may disclose your personal data to:

  • Travel service providers (e.g., airlines, hotels, tour operators) for booking purposes.
  • Third-party service providers (e.g., payment processors, logistics, IT support) who assist in our operations.
  • Government authorities or regulatory bodies when required by law.

These third parties are contractually obligated to protect your data and use it only for the purposes specified.

 
Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Understand how visitors use our site.
  • Improve functionality and user experience.
  • Customize content and advertisements.

You may modify your browser settings to disable cookies; however, some site features may not function properly.

 
Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse, including:

  • SSL encryption for data transmission.
  • Restricted access to personal data.
  • Regular staff training on data protection.
 
Data Retention

We retain your personal data only as long as necessary for the purposes stated or to comply with legal obligations. When data is no longer needed, it will be securely deleted or anonymized.

 
Your Rights

You have the right to:

  • Access and request a copy of your personal data.
  • Correct or update your personal data.
  • Withdraw consent to processing (where applicable).
  • Request deletion of your personal data (subject to legal limitations).

To exercise these rights, please contact us at: enquiries@wizadventure.my

 
Third-Party Sites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage users to review their privacy policies before providing any personal data.

 
Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with the revised date. Continued use of our services after changes indicates acceptance of the updated policy.

 
Contact Information

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us:

WIZ ADVENTUIRE SDN. BHD.
66-3-1, Jalan Medan Putra 3,
Medan Putra Business Centre,
Bandar Menjalara, 52200 Kuala Lumpur.
Email: enquiries@wizadventure.my
Phone / WhatsApp: +6011 1669 9768